Common problems

I didn't get an email

• Check your spam or junk folder.
• Check the address: invitations go to the exact address that was entered.
• Check your notification preferences. Emails may be switched off, held for quiet hours, or saved for a digest.
• For an invitation, ask the person who invited you to send a new one.

My invitation link says it cannot be used

• Links expire after 7 days and work once.
• You must sign in with the address the invitation was sent to.
• Ask for a new invitation; you can still sign in without one, but you will not be linked to the company.

I've lost my reference code

It cannot be recovered, because anonymous feedback is not linked to you in any way. Your feedback has still reached the company. To follow future feedback more easily, send it while signed in.

"Duplicate feedback detected"

The same feedback has already been sent to that company. Change the wording if you are raising something different.

My feedback doesn't seem to have arrived

• Very short messages, or ones that look like advertising or contain links, may be held for review. Describe the situation in a sentence or two.
• Sending several items within a few seconds can also hold them back. Wait a moment between submissions.

I can't see a page a colleague can see

Pages depend on your role. Check the role shown under your email address at the top right, and ask a Company Admin if it should be different.

My code isn't accepted on Check on your feedback

• Type it exactly as shown, for example RT-7KQ2-M9XA-4THW. Capital letters and dashes do not matter.
• After several wrong attempts you must wait a few minutes before trying again.