The Company Admin dashboard
What each card and panel on the dashboard tells you.
The Dashboard is the first page a Company Admin sees. It only ever shows your own company.
Cards at the top
| Card | What it shows |
|---|---|
| Feedback volume | How much feedback you have received, and the change over the last 30 days. |
| Response rate | The share of feedback that has moved on from New. |
| Unread and Escalated | Items nobody has opened yet, and items marked high priority. Select a number to jump to its list. |
| Survey Participation | Open and completed surveys. |
| Internal, External, Anonymous | Who your feedback comes from. |
Recent feedback highlights
The newest items, with a search box. Select an ID to open the feedback.
Unread messages
- Lists feedback that is still New and that nobody handling it has opened.
- Opening an item marks it as read for the whole team.
- Use the Unread / Read switch to see what has been read, and by whom.
Escalated cases
High-priority feedback, with its status and who it is assigned to. Choose Assign on an unassigned case to pick someone.