Work on feedback: the Feedback Board

The Feedback Board holds everything sent to your company, grouped into Internal Users, External users, Anonymous and Team members. Select a group or a message to open the inbox view. Anonymous feedback has its own group because its sender is hidden.

Who sees which feedback

• Company Admins and Managers see all of the feedback sent to the company.
• Other members of the company see the feedback assigned to them, feedback a colleague has mentioned them on, feedback on a topic they are a recipient of, and feedback they sent themselves.
• Anonymous feedback reaches the same people as any other feedback, without the name or address of whoever sent it. Nobody is shown it because of who sent it.
• Someone who supervises a team also sees the feedback attached to that team: see Users & Teams below.
• To bring a colleague in on an item, assign it to them or mention them in a comment.

Users & Teams

Users & Teams, in the menu, shows your team, the people who report to you and the teams you supervise. Choose a team to see who is in it and the feedback it is working on.

• A team is everyone in your company with the same department. Nobody has to set teams up: two people whose department is Recruiting are in the same team.
• You supervise a team when at least half of its other members report to you, directly or through others. A director above several team leads sees each of their teams.
• If only one or two people in a large team report to you, you do not supervise that team, but you still see the feedback assigned to the people who report to you.
• Feedback is attached to a team when it is assigned to someone in the team or was filed under its department.
• A supervisor can open and work on all the feedback attached to their teams. Other members of a team see only the items they are involved in themselves.
• Company Admins and Managers see every team in the company.
• Departments are set on each person, and reporting lines under Topics & Routing Rules. Changing either changes the teams straight away.

On a feedback item you can

• Read the full description and download attachments.
• Change the status: New, In Progress, On Hold or Completed.
• Assign it to anyone in your company using the Assignee list. They are notified.
• Reply in the Comments section. The submitter is notified if they have an account.
• Mention a colleague in a comment with @ to bring them in.
• See the Activity history of everything done so far, including who did it.
• Mute notifications for that thread with the bell button.
• Flag content that breaks the rules.

Mention a colleague

To bring someone in, mention them in a comment. Type @ and start their name, then choose them from the list. When you post the comment they are notified, with a link straight to the item.

• You can mention anyone in your company, and only people in your company.
• You can also mention a whole team (for example @Recruiting team), your @Managers or your @Company Admins. Everyone in the group is notified and brought in on the item. Before you post, the comment box tells you how many people that is.
• The Activity of the item records who was mentioned. Only your team sees that entry.
• A colleague you mention can then open that item and work on it, even if they could not see it before.
• If you delete the name before posting, nobody is notified.
• Each person chooses how they hear about mentions under "You are mentioned" in their notification settings.
• The person who sent the feedback cannot mention anyone, and someone using a reference code is never shown your colleagues' names.

Export

Company Admins can choose Export CSV on the Feedback Board to download all of the company's feedback as a spreadsheet. The submitter's email is left blank for anonymous items.

You will never see who sent anonymous feedback, in the board, the export or the activity history.