Topics and routing

Topics & Routing Rules controls the categories people choose from when they send your company feedback, and who is emailed.

• Topics: the categories and sub-categories shown on your feedback form. A company with no categories shows an empty Category list, so keep at least one.
• Recipients: for each category, the email addresses that receive a notification when new feedback arrives in it.
• Routing: you can upload your reporting structure (.xlsx or .csv) so feedback tasks follow your organisation.

Who else is notified

As well as a category's recipients, your Managers and Company Admins are notified of new and high-priority feedback, according to their own notification preferences.

• A recipient who has an account in your company can also open that feedback in the app: it is in their Tasks, their Feedback inbox and their board. This includes anonymous feedback, always without the sender.
• Recipients are told in the app when you add them to a topic, and each time feedback arrives on it.
• Company Admins manage Topics & Routing Rules for the company they administer.